Support
Something wrong with an order, or waiting on something you paid for? Email events@rosecourt.co and a person will read it. Include the email address you paid with — that is all we need to find the order.
How long delivery takes
These are the turnarounds we hold ourselves to, measured from payment.
| What you bought | Delivered |
|---|---|
| Astrology Mini | within 2 days |
| LongHouse Discovery — scoping call | within 3 days |
| Star Map | within 5 days |
| Strategy Session — booked call | within 5 days |
| Scout Intro — scheduled | within 5 days |
| System Review | within 7 days |
| Venus Deep-Dive — live session | within 7 days |
| Land Walk — scheduled | within 7 days |
| Small Stage production session — 1:1 with Brady | within 7 days |
| Scout Report | within 14 days |
| Scout Plan | within 14 days |
| Automation Build — scoped | within 14 days |
| Workflow Pack — done-for-you build, scoped | within 14 days |
| Day Experience — scheduled | within 14 days |
| LongHouse Brief — research deliverable | within 14 days |
If yours is past that window, email us — that is a mistake on our end, not something you need to chase politely.
Charges on your statement
Payments across all of our brands are processed by one business, so a charge may appear as ROSEINTHEGROVE.COM rather than the name of the site you bought from. If you see that and do not recognise it, email us before disputing it — we can tell you what it was in a few minutes.
Refunds and terms
Refund terms depend on what you bought and are set out in the Terms of Service. If something was not delivered, or was not what the page said it was, email us — we would rather fix it than have you go through your bank.
Privacy
What we store and why is in the Privacy Policy. To have your data removed, email events@rosecourt.co and say so.
For anything that is not about an order, the contact page is the better door.